● Go to the ‘Order History’ tab in the ‘My Account’ section and select the item(s) you want to return. ● Click on the ‘Return’ button. ● Select your reason for returning the item and confirm your return request.
You will have to share your order number (from the order confirmation email or SMS) with us, along with the reason for your return. Note that returns are not allowed for certain categories (e.g.: Innerwear & Lingerie); this information is displayed under the Returns tab on the product page.
Unfortunately, if a pick-up facility is not available for your pin code, we will request you to courier the products you want to return to us. Please share your airway bill details/copy with us, and we’ll refund the courier charges to you as per the returns policy, after the product has passed our quality checks.
When you return a product, please ensure that it is in its original condition and original packaging. Also include the original box, as part of the return package. We can’t refund or exchange products if their tags/labels or seals have been tampered with – so do be careful. If you need the product code, it’s mentioned on the barcode label on the tag.
If all or part of your order does not match the product description, please get in touch with Tata CLiQ Luxury Care as soon as possible with images of the product received. You can also initiate a return.
A refund is possible if the product is returned under the conditions prescribed in our Returns Policy found under the Returns tab on the product page, and meets our quality check. If all or part of an order is cancelled, we will refund the amount paid, along with any taxes or shipping charges.
In case of pre-paid transactions, we will refund the amount to the account used to place the original order. In case of a COD order, Tata CLiQ Care Luxury will get in touch to collect your bank account details and then process the refund. You will receive your refund amount within 7 business days after we receive the product and complete our quality checks.
In case of a COD order, Tata CLiQ Luxury Care will get in touch with you to collect your bank account details, which will help us process the refund to your account. Refunds cannot be made to third party accounts. This means that the name on your Tata CLiQ Luxury account and bank account must match.
The refund amount will be transferred via NEFT transfer to the account that was used to pay for the order. In case of a COD order, we will refund the amount via NEFT transfer to your bank account as well. If the transaction fails, we will get in touch with you for alternate bank account details.
We will send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days after receiving the notification, depending on your bank/mode of transaction.