Tata CLiQ Luxury offers 3 delivery modes:Standard Delivery: Delivered in 2-5 business daysExpress Delivery:
Delivered in 1-2 business daysCLiQ PiQ: Order online collect from the store in 1-2 business days.
The delivery options available to you will depend on your pin code, the product you choose to buy, as well as delivery capability of our brand partner.
2. How can I find out if Tata CLiQ Luxury delivers to my address?
When you enter your pin code while placing your order, you will get an instant notification telling you if we can deliver to your location.
3. How can I find out about the delivery charges?
Delivery charges would be applicable on some items. These charges would be automatically added to the cart on selecting the said items and would be visible on the checkout page
4. Will all brand partners on Tata CLiQ Luxury ship to the area I live in?
Whether a brand partner can ship to your area or not depends on their capability to service your area through self- or partner courier networks, and legal restrictions, if any. Sellers may choose to not service certain areas based on their business policies or discretion.
5. When will my order arrive?
Well send you an estimated delivery time of your order as part of the order confirmation email and SMS.Get more information on how to track your order on theOrder Trackingpage.
6. Why does the delivery time vary from brand partner to brand partner?
The delivery time depends on the availability of that product as well as the estimated handling time taken by our brand and logistics partners. Well show you the estimated delivery time on the product page, right after you enter your pin code.
7. Why is my order late?
Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events.Get more information on how to track your order on theOrder Trackingpage.
8. How can I reschedule my delivery?
Please contactTata CLiQ Luxury Careas soon as possible and we will try to reschedule delivery.
9. I have missed my delivery. What happens now?
Our logistics partner will always call your registered number before delivering your order. In case you are unable to receive the package then, you can ask the executive to drop it off at a more convenient time. Alternatively, you can get in touch withTata CLiQ Luxury Careand we will do our best to reschedule the delivery at a date and time convenient to you.
10. Do you deliver internationally?
Currently, we do not deliver orders internationally.
11. The order status says Delivered but I havent received my order.
We only update the delivery status for an order once it has been delivered successfully. If you havent received your delivery, or if you find that any part of your order is missing on delivery, please get in touch withTata CLiQ LuxuryCare at the earliest.
12. Can I request different items from my cart to be delivered separately?
Unfortunately, we cant ship products from the one order to separate addresses right now. In such cases, its ideal to place separate orders, which will be delivered to different addresses.
13. Can I choose a specific date and time for delivery?
Unfortunately, the option to choose a specific date and time for delivery is not currently available on Tata CliQ Luxury.
14. When will I get my order if it says Out for Delivery?
When the order status reads Out for Delivery, it means that our logistics partner will attempt to deliver your order that same day.
15. Can I choose a specific date time to collect a Tata CLiQ Luxury package from the store for my CLiQ PiQ order?
The collection window for a CLiQ PiQ order varies depending on our brand partners policy. This ranges from 2 to 7 days. Currently most brand partners offer a 7-day window. The collection window starts from the day the order is ready for collection.